Privacy Policy

Last Updated: 4 January 2026

Big State Electrical (referred to as “we”, “us”, or “our”) is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. The Types of Information We Collect

We may collect personal information that is necessary to provide electrical services to you. This includes:

  • Contact Details: Name, residential address, service address, email address, and phone number.
  • Service Details: Information about your electrical systems, property access instructions, and job history.
  • Financial Information: Payment details, billing address, and credit card information (processed via secure payment gateways).
  • Digital Data: IP address, browser type, and website usage data collected via cookies when you visit bigstatelectrical.com.au.

2. How We Collect Your Information

We collect information directly from you when you:

  • Request a quote or book a service via our website or phone.
  • Communicate with us via email, social media, or contact forms.
  • Subscribe to our newsletters or promotions.
  • Provide feedback or make a complaint.

3. Purpose of Collection

We collect and use your information for the following purposes:

  • To provide electrical installations, maintenance, and emergency services.
  • To communicate with you regarding appointments, quotes, and invoicing.
  • To comply with Western Australian safety regulations and electrical licensing requirements.
  • To improve our website and customer service.
  • For internal record-keeping and accounting.

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to third parties only when necessary, such as:

  • Subcontractors or Employees: To carry out work at your premises.
  • Regulatory Bodies: Such as Building Commission (EnergySafety WA) for compliance certificates.
  • Service Providers: Software providers (like SiteGround for hosting or Xero/MYOB for invoicing).
  • Legal Requirements: Where required by law or to protect our legal rights.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or disclosure. Since you are moving to SiteGround, we utilize their secure servers and SSL encryption to protect data transmitted through our website. However, no method of transmission over the internet is 100% secure.

6. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you or ask us to correct it if it is inaccurate. To make a request, please contact us using the details below.

7. Marketing Communications

If you receive marketing emails from us, you can opt-out at any time by clicking the “unsubscribe” link or contacting us directly. We do not engage in “spam” and respect your preferences.

8. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint regarding your privacy, please contact:

Privacy Officer Big State Electrical Website: bigstatelectrical.com.au

Email: Sales@bigstateelectrical.com.au

Phone: 0421 980 200